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General terms and conditions

§ 1 Validity

These Terms and Conditions (“T&C”) of the online shop are valid for ordering goods from the range of goods on offer in our webshop, in particular also for ordering products and services from the “embroidery” section. It is to be taken as understood that all special and unique products, in particular custom embroidered items, shall be excluded from the right of return.

§ 2 Conclusion of contract

By clicking on the ‘pay’ button, you are entering into a binding agreement to purchase the goods in the shopping basket and to accept these Terms and Conditions. The automated order confirmation sent by us documents the fact that your order has been received by us, but does not constitute acceptance of your order. A contract is only deemed to have been concluded upon confirmation of the order, which we will send by email, or by shipment of the goods. You are obliged to fill out the fields on the order form fully and truthfully.

§ 3 Availability of goods

If the ordered goods are not available at the time of ordering, then we will notify you of this, usually within 24 hours. If the goods are permanently unavailable, then no contract is concluded. We will inform you if this is the case. If the delivery is delayed by more than two weeks, you will be entitled to cancel the contract. Incidentally, we will also be entitled to release ourselves from the contract if the delivery is delayed by more than 14 days, in the case that we will be unable to deliver the ordered goods within a further 7 days. If payments already have been made, then these will be refunded without delay.

§ 4 Delivery

Deliveries will be made using the quickest possible means usually within a few days. However, please remember that our products are not mass produced. Certain delivery times are not always unavoidable. The shipping costs displayed in the webshop when paying for the goods must be paid by you.

§ 5 Payment

All prices on this website are in euros [EUR] and are inclusive of the applicable statutory value added tax. Packaging and shipping costs are calculated and displayed separately. The payment options will be displayed upon completion of the order process, e.g. payment by credit card, Maestro, PayPal or cash on delivery. We reserve the right to restrict the choice of payment methods in individual cases. The entered data is not stored by us, but may be stored by the respective payment provider.

§ 6 Special provisions for gift certificates

These Terms and Conditions also are applicable for the online purchase of gift certificates, provided that no special arrangements exist in § 6. Gift certificates can be ordered with a value of EUR 20, EUR 30, EUR 50 and EUR 100, plus the calculated and displayed shipping costs. No interest is paid on gift certificates. A gift certificate is valid for one year from the date of issue. After this, any credit will be forfeited. If a gift certificate is lost or stolen, no replacement shall be given. Monsieur Lecolie shall not be held liable for stolen or lost gift certificates. The balance on gift certificates cannot be exchanged for cash.

§ 7 Special provisions for the embroidery service

These Terms and Conditions also are applicable for products ordered from the “embroidery” section, provided that no special arrangements exist in § 7. We will carry out your custom embroidery order in accordance with the configuration settings provided by you in the online embroidery configuration tool. The design of your embroidery order therefore will correspond with your specific wishes. Lecolie shall accept no responsibility for any inappropriate colour combinations or poorly legible embroidery which may result from your personal requirements. As a general rule, there shall be no right of cancellation in accordance with § 9 of these Terms and Conditions vis-à-vis the embroidery service.

§ 8 Retention of title

The goods shall remain our property until full payment is made.

§ 9 Right of cancellation

If the delivered item should not be to your liking, then it may be returned within 7 days of receipt. However, we will only accept returns if these are in their original condition, i.e. unused, unworn, unwashed and in the original packaging (where applicable). Custom-made goods as well as all special and unique products, e.g. custom embroidered items, are understandably excluded from this. The cost of returning the items shall be paid by the sender. Therefore, please ensure you have paid sufficient postage. Any credit balance arising from an accepted return will be settled by us without delay.

§ 10 Liability

Due to the fact that our products are not mass produced, slight variations may occur from the online shop images and details, for which we shall not be held liable.

Copyright

The content of this website and its pages (hereinafter referred to together as "Lecolie website") are protected by copyright. The downloading or storage of text, photos, sound files, patterns or programs contained on the Lecolie website, as well as the (full or partial) reproduction, transmission, modification or linking of the content of the Lecolie website only shall be permitted with the express written consent of Monsieur Lecolie.

All designs and material combinations displayed on the Lecolie website are the intellectual property of Monsieur Lecolie. The production of imitations is punishable under copyright law.

However, the printing, downloading or saving of individual pages or segments of this website is permissible, but only under the conditions of European copyright law and, moreover, only in the case that the copyright notices or other legally-protected trademarks have neither been removed nor amended.

Links to websites or URLs of third parties

Monsieur Lecolie shall accept no liability whatsoever for the content of third party websites or URLs linked with the Lecolie website. Nor shall Monsieur Lecolie accept any liability for the uninterrupted availability or full functionality of links to third party websites or URLs.

Exemption of liability

Monsieur Lecolie shall not be held liable for any type of loss or damage which may arise due to or in connection with the calling up, use or requesting of content or use of links to third party websites or URLs, which are accessed via the Lecolie website.

Storage of registration data

By submitting the completed online registration form, (e.g. for online orders or newsletter sign-ups) the user acknowledges that the data provided by them is both complete and correct. Furthermore, by submitting the completed online form, the user expressly agrees to their registration data being automatically processed by Monsieur Lecolie and used for the agreed purpose.

Amendments to the Lecolie website

Monsieur Lecolie reserves the right, at any time, to make amendments to the Lecolie website, i.e. in particular to amend or remove (in full or in part) existing content or to add new content.

Returns

If the delivered item should not be to your liking, then it may be returned within 7 days of receipt.

However, we will only accept returns if these are in their original condition, i.e. unused, unworn, unwashed and in the original packaging (where applicable).

Custom-made goods as well as all special and unique products, e.g. custom embroidered items, are understandably excluded from this.

Any credit balance arising from an accepted return will be settled by us without delay.

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